Refund Policy
1. Subscription Cancellations
You can cancel your subscription at any time by logging into your profile on our website and navigating to the subscription management section. Alternatively, you can contact our customer support team for assistance. Upon cancellation, you will retain access to the service for the remainder of your paid billing period.
2. Refund Eligibility
We offer refunds on a case-by-case basis. Refunds may be considered in the following situations:
- Technical issues that significantly impair the functionality of our service and cannot be resolved within a reasonable timeframe.
- Incorrect charges or billing errors.
- Dissatisfaction with the service within the first 7 days of a new subscription (applicable only for first-time subscribers).
3. Refund Process
To request a refund, please contact our customer support team with your account details and the reason for your refund request. We will review each request individually and aim to respond within 5 business days.
4. Refund Method
Refunds will be processed using the same payment method used for the original purchase. The refund may take 5-10 business days to appear on your statement, depending on your payment provider.
5. Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions that have been active for more than 7 days (except in cases of technical issues or billing errors).
- Partial refunds for unused time on active subscriptions.
- Subscriptions that have been fully utilized or consumed.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
7. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at hi@inviral.tech.