Task 1 Dear Sir or Madam, I am writing to complain about one of the three equipments I purchased from the Cisco store last week. The item in question is the new model Beats noise cancellation headphones. While I am completely convinced that this equipment is of luxurious quality, it appears to have a factory fault because its function is mainly to eliminate background noise and tune-out distractions. Unfortunately, it amplifies it. Furthermore, I am experiencing extreme difficulty in concentration on my work as a call centre representative. I constantly have to strain my ears to respond to customers because of the background distractions coming from the train station behind my flat. Based on what is written on the receipt, I am eligible for an exchange within 30 days of purchase as long as I still have my proof of purchase. Kindly find attached a copy of the payment teller and the headphones. I would like your office engineer to assess the malfunction and make an exchange as soon as possible. Yours faithfully, Nkem Oye

What this means:

The letter has a logical structure, but the flow of ideas could be improved. Some sentences are awkwardly constructed, which affects the overall coherence. For example, the transition between discussing the product quality and the issue could be smoother. Using more cohesive devices and clearer connections between ideas would enhance the clarity of the message.

How to improve:

• Use a clear paragraph structure
• Connect ideas with appropriate linking words
• Maintain logical progression
• Use referencing effectively

What this means:

The letter contains several grammatical errors, including incorrect verb forms and sentence structures, such as 'I always need try' instead of 'I always need to try.' There are also issues with articles and prepositions. While the meaning is generally clear, the errors detract from the overall quality. To improve, the writer should focus on using correct grammatical structures and ensuring subject-verb agreement.

How to improve:

• Use complex sentence structures
• Maintain grammatical accuracy
• Use a variety of sentence patterns
• Check for common grammar errors

What this means:

The vocabulary used is somewhat limited and contains several errors, such as 'complaint' instead of 'complain' and 'canclation' instead of 'cancellation.' There are also instances of repetition, such as 'noise' and 'background noise.' To improve, the writer should aim to use a wider range of vocabulary and ensure correct spelling and word forms.

How to improve:

• Use a wider range of vocabulary
• Demonstrate awareness of collocations
• Avoid word repetition
• Use more sophisticated vocabulary accurately

What this means:

The letter addresses the task by clearly stating the complaint about the headphones and mentioning the relevant details such as the purchase and the request for an exchange. However, it lacks some clarity and detail in the explanation of the issue, and the tone is slightly less formal than required for a complaint letter. To improve, the writer could provide more specific details about the fault and ensure a more formal tone throughout.

How to improve:

• Address all parts of the task fully
• Support ideas with specific examples
• Develop each point thoroughly
• Stay relevant to the topic