There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter describe what the problems are explain how these problems are affecting you suggest what you would like the company to do

Part 1 (General)
7.5

Sample Essay with Corrections

Dear Sir or Madam, I am writing to you about the bus service in my area, which has been very unreliable over the past two weeks. The buses are not coming on timefrequently late, and someat times, they do not even comarrive at all. This situation is causing me a lot ofsignificant problems because I rely on the bus to get to work every day. When the buses are late or do not come, I amdelayed or fail to show up, I arrive late for work, which makes my boss angry. Also, I have to wait a long timeunderstandably frustrates my boss. Additionally, I often have to wait for extended periods at the bus stop, which is verincredibly frustrating. and impacts my productivity. I would like you to fix this problemaddress this issue as soon as possible. Can you please make ensure that the buses come on time and that theyarrive punctually and do not skip any stops? AlsoFurthermore, if there are any problemissues with the buses, can service, could you please inform the passengers so that we know what is happening?in advance so that we are aware of the situation? Thank you for your attention to this matter. I look forward to seeing an improvement in the bus service soon. Yours faithfully, [your name]
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Expert Feedback

Key strengths of the essay include a clear structure and a direct approach to addressing the issues with the bus service. The writer effectively communicates the impact of the unreliable service on their daily life. Critical areas for improvement involve enhancing the variety of vocabulary and cohesive devices to improve the flow of the letter. Structural changes made include the addition of transitional phrases such as 'Furthermore' and rephrasing for clarity, such as changing 'which makes my boss angry' to 'which understandably frustrates my boss.' Suggestions for further improvements not implemented in the corrected version include incorporating more specific examples of how the unreliability affects daily life and using a wider range of synonyms to avoid repetition. The tone used is appropriate for a formal letter, maintaining politeness while clearly expressing concerns.

Detailed Scores

Coherence And Cohesion
The letter is generally well-organized, with a clear progression of ideas. However, the use of cohesive devices could be more varied. For instance, using phrases like 'In addition' or 'Furthermore' could help to link ideas more smoothly and enhance the flow of the letter.
7.0
Grammatical Range And Accuracy
The letter demonstrates a good range of grammatical structures, with mostly accurate usage. There are minor errors, such as 'which makes my boss angry,' which could be rephrased for clarity. Overall, the grammatical accuracy is strong, but a few more complex sentences could elevate the score.
7.5
Lexical Resource
The vocabulary used is appropriate for the context, with terms like 'unreliable' and 'frustrating' effectively conveying the writer's feelings. However, there is some repetition of phrases such as 'come on time' and 'do not come,' which could be varied for a higher score. Using synonyms or more sophisticated expressions would enhance the lexical range.
7.0
Task Achievement
The letter addresses the task requirements by describing the problems with the bus service, explaining the impact on the writer, and suggesting solutions. However, it could be improved by providing more specific examples of how the unreliability affects daily life, which would enhance the overall clarity and relevance.
7.5

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