WRITING TASK 1 You should spend about 20 minutes on this task. You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take You do NOT need to write your own address. Begin your letter as: Dear Sir or Madam, You should write at least 150 words.

Part 1 (General)
8.0

Sample Essay with Corrections

Dear Sir or Madam, I am writing to you to express my disappointment regarding the meal that my family and I had at your restaurant recently. We came tovisited your restaurant on the occasion ofblishment to celebrate my wife's birthday celebration, as we had heard good thingpositive reviews about your food and service from our friends and colleagues. However Unfortunately, our experience at your restaurant was far from satisfactory. The food was cold and undercooked, andwith some of the dishes tasteding stale. T, such as the chicken and the pasta. Additionally, the service was slow and inattentive, and; we had to wait for long periods of time to getto have our orders taken and our food served. The waitstaff seemappeared disinterested and unresponsive to our requests, and wewhich made us feelt neglected throughout our meal. Moreover, the ambiance of the restaurant wasdid not as pleasant as we hadmeet our expectedations. The seating area was cramped, and the noise level was high, making it difficult for us to have a conversation. Tconverse. Furthermore, the restrooms were dirty and poorly maintained, which added to our discomfort. Given these problemissues, I would like to request that you take immediate action to address these issuesm. I would appreciate it if you could investigate the matter and takeimplement necessary steps to improveimprovements to the quality of food, service, and ambiance at your restaurant. Additionally, I would also like to request a refund for the meal, as we did not receive the value for the money we paid. I hope that you will take my concerns seriously and take appropriate measures to rectify the situation. I look forward to hearing back from you soon.your prompt response. Sincerely, [Your Name]
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Expert Feedback

The letter effectively addresses all parts of the task, clearly explaining the reason for the visit, describing the encountered problems, and stating the desired action. Key strengths include a well-organized structure and an appropriate tone for a complaint letter. Critical areas for improvement include providing specific examples of the dishes that were undercooked or stale, enhancing cohesion with varied linking phrases, and reducing repetition of certain words. Structural changes made include adding specific examples of the food issues and adjusting some phrases for formality. Suggestions for further improvements not implemented include varying the vocabulary used to avoid repetition and enhancing the complexity of sentence structures. Overall, the tone is appropriate and conveys the writer's concerns effectively.

Detailed Scores

Coherence And Cohesion
The letter is well-organized, with a clear progression of ideas. Each paragraph focuses on a specific aspect of the complaint, and cohesive devices are used effectively to link ideas. However, the writer could enhance cohesion by using more varied linking phrases to connect sentences within paragraphs.
8.0
Grammatical Range And Accuracy
The letter demonstrates a good range of grammatical structures, with mostly accurate usage. There are minor errors, such as 'the waitstaff seemed disinterested' which could be more formally stated as 'the waitstaff appeared disinterested.' Overall, the grammatical accuracy is strong, but slight improvements in formality and complexity could enhance the score.
7.5
Lexical Resource
The vocabulary used is appropriate and varied, with phrases like 'disappointment,' 'under-cooked,' and 'ambiance' demonstrating a good range. There is some repetition of words like 'restaurant' and 'meal,' which could be improved by using synonyms or rephrasing. Overall, the lexical choices are effective for the context.
8.0
Task Achievement
The letter effectively addresses all parts of the task by explaining the reason for the visit, describing the problems encountered, and stating the desired action. The tone is appropriate for a complaint letter, and the content is relevant and well-developed. To improve further, the writer could provide more specific examples of the dishes that were undercooked or stale.
8.0

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