You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do

Part 1 (General)
7.0

Sample Essay with Corrections

Dear Sir or Madam, I am writing to you because of my very bad experience with a trip from your taxi company recently, and I feel verextremely unhappy and disappointed about this situation. I want to explain what happened and how you can improve your service. Last week, on 15th March, I took a taxi from the airport to my hotel in the city center. The driver was very rude and he did not help me with my luggages. He was driving very fast and dangerously, and I was verywhich made me feel scared during the whole trip. I asked him to slow down, but he did not listen to me. HFurthermore, he was also smoking in the car, which made me feel very uncomfortable. When we arrived at the hotel, the driver demand me toed that I pay more than the price that was shown on the meter. I refused to pay the extra money, and he became very angery and shouted at me. I was very shocked and upsetted by his behaviour. I complained to your company the next day, but I have not received any response from you. This is very disappointing, and I feel that you do not care about your customers. I would like you to take this matter seriously and investigate what happened. I also want you to give meprovide me with a refund for the trip and an apology for the driver's unacceptableprofessional behaviour. You should also train your drivers better and make sure that theyAdditionally, you should ensure that your drivers receive better training to provide good service to your customers. I look forward to hearing from you soon about this matter., ideally within the next two weeks. Yours faithfully, [your name]
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Expert Feedback

The letter effectively communicates the writer's feelings and details the incident, which are key strengths. However, there were critical areas for improvement, including grammatical accuracy and the use of varied vocabulary. The structural changes made include correcting grammatical errors, enhancing cohesion with transitional phrases, and specifying a timeframe for a response. Suggestions for further improvements not implemented include varying the vocabulary further and incorporating more complex sentence structures. The tone used is appropriate for a formal complaint letter, maintaining professionalism while expressing dissatisfaction.

Detailed Scores

Coherence And Cohesion
The letter is generally well-organized, with a clear progression of ideas. However, some transitions between sentences could be smoother. For instance, using cohesive devices like 'Furthermore' or 'In addition' could enhance the flow of information. Overall, the ideas are logically sequenced, but minor improvements in cohesion would elevate the score.
7.0
Grammatical Range And Accuracy
The letter contains several grammatical errors, such as 'angery' instead of 'angry' and 'upsetted' instead of 'upset.' Additionally, there are issues with verb forms, such as 'demand me' instead of 'demanded that I pay.' While the overall meaning is clear, these errors detract from the overall quality. A greater variety of sentence structures could also enhance the score.
6.5
Lexical Resource
The vocabulary used is appropriate for the context, with phrases like 'very rude,' 'unacceptable behavior,' and 'disappointed' effectively conveying the writer's feelings. However, there are some repetitive phrases, such as 'very' and 'unacceptable,' which could be varied with synonyms to demonstrate a wider range of vocabulary. For example, 'extremely' or 'unprofessional' could replace 'very.'
7.5
Task Achievement
The letter effectively addresses the task by explaining the writer's feelings, detailing the incident, and stating what they would like the company to do. However, it could be improved by providing more specific details about the complaint process and a clearer request for action. For example, mentioning a specific timeframe for a response could strengthen the request.
7.5

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