You were recently disrespected by one of the employees at your local supermarket. Write a letter to the supermarket manager. In your letter tell him/her why you were speaking with the employee describe the employee's rude behaviour explain what you'd like the manager to do

Part 1 (General)
6.0

Sample Essay with Corrections

Dear Manager, I am writing this letter to tellinform you about a problem which I faced in your shop with an employee last week. I wanted to speaking with him to asking for help toin finding a product which ithat was not on the shelf. When I approach toed him and asked politely for helpassistance, he did not even look at me and justsimply pointed his hand and, saying "over there"." I feelt very disrespected by his attitude and tone of voice. As I am a regular customer of your supermarket, I do not wanted to be treated like this by your workerstaff. I am always polite and friendly to everyone, so it was a shock when he iwas so rude to me. I do not think it is acceptable for him to behave in this way to thewards customers. In this regards, I would like you to speak to this employee and explain to him that he must be polite and helpful to all custormers. You should make ensure that he understands how to treat people with respect. If he continues to be rude, I thinkbelieve you must take some action against him, such as giving him a warning or even firing him from the jobterminating his employment. I hope you will take my complaint seriuously and do something to resolve this problemissue. I am looking forward to your response. Yours sincerely, [Your Name]
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Expert Feedback

The letter effectively addresses the task requirements by detailing the interaction with the employee and expressing the writer's concerns. Key strengths include a clear identification of the problem and a polite tone throughout the letter. However, critical areas for improvement include grammatical accuracy, particularly with verb forms and subject-verb agreement, as well as enhancing coherence through better transitions and paragraph structure. Structural changes made include correcting grammatical errors, improving clarity, and ensuring a more formal tone. Suggestions for further improvements not implemented include varying vocabulary to avoid repetition and providing specific examples of how the employee's behavior affected the writer. Overall, the tone is appropriate for a complaint letter, maintaining professionalism while expressing dissatisfaction.

Detailed Scores

Coherence And Cohesion
The letter has a logical flow, but some sentences are awkwardly constructed, which affects clarity. The use of cohesive devices is present but could be improved for better transitions between ideas. For example, using phrases like 'Furthermore' or 'In addition' could enhance the connection between points. A clearer paragraph structure would also help.
6.0
Grammatical Range And Accuracy
There are several grammatical errors, including incorrect verb forms ('want to speaking' should be 'want to speak') and issues with subject-verb agreement ('he must be polite and helpful' should be 'he must be polite and helpful'). These errors affect the overall clarity of the writing. To improve, the writer should focus on sentence structure and verb tense consistency.
5.5
Lexical Resource
The vocabulary used is generally appropriate, but there are instances of repetition (e.g., 'rude' and 'polite'). Some word choices are incorrect or awkward, such as 'disrespect' instead of 'disrespected' and 'custormers' instead of 'customers'. To improve, the writer could use a wider range of vocabulary and ensure correct spelling.
6.0
Task Achievement
The letter addresses the task requirements by explaining the interaction with the employee, describing the rude behavior, and stating what the writer wants the manager to do. However, the response could be more structured and detailed, particularly in the description of the employee's behavior and the request for action. For improvement, the writer could provide specific examples of how the employee's behavior affected them.
6.5

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